Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Investment Adviser. Alternatively, the Investor may call on +91 - 9999500299.
2. A letter may also be written with their query/complaint and posted at the below mentioned address: 327 A1, Basant Bihar Colony, Ompuri, Hazaribagh, Jharkhand 825301.
3. Clients can also write to the Investment Adviser prasoonjai@gmail.com. The client can expect a reply within 02 working days of approaching the Investment Advisor.
4. In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on toll free Helpline at 1800 22 7575/ 1800 266 7575.